Refund policy

Returns

We want your gear to fit. If it doesn't, you have 30 days from delivery to request a return or exchange.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. Please include your order number or proof of purchase.

To start a return, email us at dylan@valdra.com. We will reply with instructions and the return address. Items sent back without first requesting a return will not be accepted.

Exchanges for size

The fastest way to get the right size is to return the item you have and place a new order for the size you need. If you're between sizes, email us before ordering and we'll help you choose.

Damages and issues

Please inspect your order when it arrives and contact us right away if an item is defective, damaged or wrong, so we can put it right.

1-year warranty

Every Valdra product is covered against manufacturing defects (stitching, hardware, closures) for 1 year from delivery. If something fails under normal use, email us with your order number and a photo and we'll repair or replace it. Normal wear and tear, misuse and accidental damage are not covered.

Non-returnable items

Sale items and gift cards cannot be returned.

Refunds

Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it.

Questions? Contact us at dylan@valdra.com.